Customer Service: We believe in it.
If you have an issue with something you have bought from us, please don’t hesitate to call Jon, at (204) 943-1068 or send a note to firstname.lastname@example.org.
So you have an idea of what we try and do, our policies are as follows.
If you bought the wrong pen, whether its nib size, color etc. and would like to exchange what you’ve bought for something else, please contact me and I will arrange to have the piece picked up and returned to us at our expense, so long as shipping was paid for along with the purchase. If the purchase was made using a free shipping option, it is your responsibility to package and pay for return shipping of the item to be exchanged. Once the piece has been received, we will apply your credit to the new piece you have chosen.
If you aren’t satisfied with your purchase, we offer a full refund for items that haven’t been used, are in new condition, and have all drop tags, packaging etc. We offer this refund if you contact us within 30 days of the purchase and make us aware of the return. Please have your receipt and item info ready. If the product cannot be brought back directly to our store, it is your responsibility to package and pay for shipping of the return. Whichever shipper is used to return the item, we would always recommend a tracking # and proof of delivery.
All of the pieces on our site are backed by the various manufacturers warranties. If you would like more details on the various warranties, please contact me at the above phone # or email address. Or alternately contact the Manufacturer directly. If you believe you have bought merchandise that needs service under the manufactures warranty, please contact either ourselves, or the manufacturer directly so that we can proceed on how best to look after your warranty claim.